Monday, December 3, 2007
North-Westerly View IX
Originally uploaded by サンドラ
I like this photo because it gives an opposing vision to the corner of a library sticking out of the footpath opposite Melbourne Central station. Don't get me wrong - I love that sculpture because it sends a powerful message we should never forget. The Pompeii exhibition next year wil reinforce that.
But this one shows the State Library's new dome standing proudly in its place among the commercial hub of thge city. The view of the suburbs reminds us of the number of people potentially touched y the library. And the sunset and open sky makes me think of endless possibilities.
Tuesday, October 23, 2007
The lady got her copy, eventually. She politely thanked me when I was very little help. There's a few things you could draw from this encounter, but for now it's enough to say that going through the checklist of our assumptions might be just as important as going through the instruction in the user manual.
It's not quite 39 steps but there's more than the three steps the training advertised. WE're all carfully taking the public through their paces learning the new system. Many people patiently learn it, accepting that it takes twice as long to make a photocopy for no extra advantage to them, and that they must type in a 14 digit membership number to obtain a hard-copy print from the web. Some people, mostly elderly males, walk out angrily saying ' This is too complicated'
My colleague, a very efficient circulation supervisor, and I wer helping an elderlt Chines lady to make a coloulr copy with the new system. She had used it once before, but our minds were so much in the groove (there's an outdated metaphor. What's the CD update - in the pits? Flasgdrive - in the circuit? MP3 - in the download?) of training people in copy cards that it tok a while to see that the lady did not want help with that, but with how to use the copier touch screen to make a copy that was in colour, reducing a double-page A3 sized spread to A4.
Closing bell's gone. To be continued